Billing Information

View or pay your bill on-line: SSVEC now offers our members the option to pay your bill online using a credit card/bank card/bank account. PLEASE NOTE: ALL PAYMENTS WILL POST THE FOLLOWING BUSINESS DAY. All online payments are handled through Easy2Pay, our online payment system provider For billing problems or questions please contact us: By Phone: View the phone numbers for the different SSVEC Offices. By Email: Email our Customer Service representative directly. (You may not receive an response until the next business day) For the Rate Schedule: Email the Key Account Manager directly. After Hour Emergency: 1-(800) 422-3275 Billing Payment and Collection of Accounts: Meters are read and billed at approximately the same dates each month.

Bills are due upon the due date printed on the front of the bill. Any account that remains unpaid for more than fifteen (15) days after the due date is delinquent and subject to a late charge and service disconnection, according to SSVEC’s tariffs. SSVEC uniformly enforces its collection policy, which includes interruption of service when appropriate under the tariffs.

A service charge will be assessed for each check returned to SSVEC due to insufficient funds or for any other reason.

Customers who are unable to make a payment in a timely manner (due to unforeseen circumstances.) are urged to contact their local Sulphur Springs Valley Electric Cooperative office to discuss possible payment arrangements. If you have any questions concerning your account or if you need information or advice about safety, energy savings, or any other electric utility matter, feel free to call us.

Automatic Credit Card & Bank Draft Deduction:

We provide automatic deductions from checking & Visa or MasterCard credit card accounts for our members. Just open, print and fill out the appropriate form below. Once completed, you can mail or deliver the form to your local SSVEC office.

• Automatic Credit Card Deduction Form
• Automatic Bank Draft Deduction Form

Regulation:

The rules, regulations and rates under which the cooperative provides electric service have been approved the Arizona Corporation Commission, 1200 West Washington, Phoenix, Arizona 85007, phone - 602-542-4251. The cooperative requests an opportunity to reply to all consumer inquiries first. Questions and unresolved complaints may be referred to this state regulatory agency.